Privacy Policy & Terms of Use

Express Hail Repair (also operating as Express Auto Hail Repair) prioritizes the secure management of your personal data across our website, SMS, email, call centers, and approved affiliates, including Hikaru Services. This page explains what we collect, how we use it, and the choices you have.

1. Information We Collect

We collect personal data in the following categories:

• Identifiers: full name, phone number, email address, residential address, and vehicle identification details.
• Insurance data: carrier information, deductible amounts, and claim documentation.
• Technical data: IP address, browser type, device identifiers, and site-interaction behavior collected via cookies.
• Communication records: SMS and voice communication logs collected with your express consent.

2. How We Use Your Information

Your data helps us deliver our service through:

• Service fulfillment and insurance-claim management.
• Communication with you by call, SMS, or email.
• Partner referrals to vetted third-party firms for financial or debt-relief assistance.
• Security monitoring and platform-performance analytics.

3. Affiliate Sharing & Third-Party Referrals

By submitting an inquiry, you grant express consent for Express Hail Repair to share your information with our trusted partner network, including Hikaru Services and other legal and financial providers.

4. Electronic Communications & Consent

You consent to receive automated communications, including pre-recorded voice messages, autodialed calls, and SMS/text messages. Consent is not a condition of purchase and may be revoked at any time. You also consent to conducting business transactions electronically.

5. Data Retention & Security

We retain personal information as long as needed for the purposes described above, or indefinitely unless you request deletion. We apply industry-standard security measures; however, no method of electronic transmission is 100% secure.

6. Your Rights & Controls

Subject to applicable state law, you may:

• Access the personal information we hold about you.
• Request deletion of your data.
• Opt out of third-party data sharing.
• Correct inaccurate information.

7. Website Terms of Use

• All content is proprietary; reproduction requires our written consent.
• Data scraping and attempts to breach site security are prohibited.
• Website tools are provided on an "as is" basis without warranties.

8. Limitation of Liability

Express Hail Repair disclaims liability for indirect, incidental, or consequential damages arising from use of our services, referrals, or communications.

9. Governing Law & Mandatory Arbitration

Disputes are resolved through binding arbitration in Los Angeles County, California, under California law, rather than through court proceedings.

10. Policy Updates

We reserve the right to modify this policy. Changes take effect immediately upon posting, and continued use of our website constitutes acceptance of the updated policy.

Contact Information